Cancellation Policy & Important Policies

We understand plans change, but our sitters rely on confirmed bookings. Here's our policy:

• Less than 3 hours notice: Full wages due to agency and sitter
• Less than 24 hours notice: $60 cancellation fee
• More than 24 hours notice: No fee

While rare, sometimes a confirmed sitter must cancel due to unforeseen circumstances:

• We'll make every effort to find a replacement
• We cannot guarantee replacement availability
• We'll notify you immediately if we cannot fill the booking

Please note: General availability shown in the app may not reflect precise scheduling details. We recommend booking as early as possible for best results.

All sittings must go through our platform. Direct arrangements with Sitters outside our system hurt our business and compromise the quality and safety we provide.

We specialize in: Sporadic, flexible childcare and pet care

We also offer:

• Part-time nannies
• Semester care (under 6 months with additional details and fees)

We are not: A full-time nanny placement agency

For questions about extended or specialized care, contact us at 813-461-3897.

Your family's safety is our top priority. Every sitter undergoes:

• In-person interviews
• CPR & First Aid certifications
• Comprehensive background checks
• Driving record checks
• In-house training

Our sitters range from 18 years old to experienced adults with grown children of their own.

At Westchase Sitters, we're committed to an exceptional experience from start to finish, not just for your children and pets, but for your entire household. We know you're entrusting us with your most cherished loved ones, and we take that responsibility to heart.